| Looking down the hallway of the third floor of The Jerome Grand Hotel- Jerome, Arizona. |
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| The Arizona Paranormal Research Society |
| Client Telephone Interview Questions |
| are experiencing paranormal activity in their home, property or business. These people sometimes wait until they are at their absolute wits end. They shy away from talking to most people about it in fear of being ridiculed or embarrassed. After all, it is the subject of "paranormal" and either you believe or you don't. The decision is made to contact your group for guidance and help in understanding what may be taking place in their home. They may desire an investigation for validation of what has been happening as well as to be reassured that they aren't going crazy. Paranormal activity does indeed happen. Because of these facts, clients must be handled with care, compassion and understanding. Just being able to "get it off of their chest" is a great start for them to being able to begin coping with their situation. In the initial e-mail, (or completed "Contact Us" form), they may describe key happenings and/or if there is a child involved etc and may want to request an investigation. Reply with a telephone interview request and ask how and when it would be convenient to contact them. It is best to conduct a personal telephone interview to assess the activity as well as gauge the honesty of the client. Yes, there are some people who would simply request an investigation for their own entertainment at the investigators expense. This allows the client to communicate and get to know the interviewer, and vise versa, in order to gain trust all around. Be polite and proceed by letting them know that this questionnaire will be kept confidential from the public and only pertinent information will be relayed to the investigators attending the investigation. Let them know that there may be questions of a personal nature being asked and that they only have to answer those in which they are comfortable with. Be personal with them as they are going to be letting you in on their story, so show respect. Warning signs should be considered while progressing through the interview process. Do not continue if it is apparent that they are impaired from alcohol, drugs or if there is too much commotion going on in the background. Politely, let them know that you will reschedule the interview when things have settled down. Here are some client interview questions to consider asking while conducting a telephone interview: 1. Client’s Name? 2. Clients Address? 3. Total occupants residing in home? 4. Names, ages and relation of occupants? 5. Occupations of working occupants? 6. Year the current occupants arrived at the location? 7. Year the home was built? 8. Square footage of the home? 9. Total amount of rooms on site? 10. Is there a garage? 11. Is there storage? 12. How many previous owners have there been? 13. Are you in contact with any previous owners? 14. Has there been any recent remodeling? 15. Have there been any unusual problems with any electrical appliances such as TV's, lights, kitchen appliances, doorbells etc? 16. Have there been any problems with plumbing: (leaks, flooding, sinks, toilet bowls) 17. Have there been any known tragedies, in home deaths, or previous complaints about any paranormal activity previously? 18. Are any occupants interested in the occult? 19. To your knowledge, has any rituals been practiced in the home? 20. Have any occupants currently or in the past used a Ouija Board in the home or in the past? 21. What are the occupants religious beliefs? 22. Has any religious clergy been summoned for consultation? 23. Has the home been blessed? 24. Any media involvement? 25. Which media? 26. Have there been any uncommon cold or hot spots? 27. Have there been any unnatural odors: (perfumes, flowers, sulfur, excretion)? 28. Have there been any sounds: (footsteps, knocks, banging)? 29. Have there been any disembodied voices, whispering, crying etc heard? 30. Have there been any levitations, movement of objects, cabinet doors opening or closing on their own, items disappearing and reappearing, breaking of glass objects? 31. Have there been any shadows or apparition manifestations seen? 32. What and when was the first occurrence of the phenomena? 33. What time was the first occurrence of the phenomena? 34. How long was the duration of the phenomena 35. How often the phenomena occur? 36. Who first witnessed the phenomena? 37. How did the witness react to the phenomena? 38. Do the occupants feel the phenomena is threatening? 39. Were there any other witnesses besides the occupants and can they be contacted? 40. Have there been any physical attacks 41. Are pets affected? 42. In what way 43. Do you feel that your pets are threatened? Personal Medical Information 44. Are any occupants using illegal recreational drugs? 45. Do any occupants drink alcohol heavily? 46. Are any occupants currently seeing a psychiatrist? 47. Are any occupants on prescribed medication? 48. What medications? 48. Have any occupants been diagnosed with mental illness? 49. Do any occupants suffer from seizures? 50. Do any occupants suffer from migraine headaches? 51. Are any occupants having frequent nightmares or trouble sleeping? 52. Has the home been checked for high electromagnetic fields, faulty wiring, radiation or radon? 53. What do the occupants truly believe is happening in their home? 54. Is there any additional information you would like to give that pertains to what you have been experiencing? When the interview is finished and you feel that it is a legitimate investigation request, you may want to inform the client that you will discuss this matter with the founder(s) and will contact them with scheduling the investigation at the client's convenience with respect to the group's client guidelines. (subject to future updates) © Copyright 2006-2009 "The Arizona Paranormal Research Society" |
| "The Arizona Paranormal Society" (T.Az.P.S.) and/or "The Arizona Paranormal Research Society" (T.Az.P.R.S.) name and all things contained within this site are the property of "The Arizona Paranormal Society". Reproduction or unauthorized use of any material without expressed written consent is a violation of the copyright laws and is strictly prohibited. © 2006-2010 "The Arizona Paranormal Society" |
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